Cancellation Policy | Kitty Games

1. Purpose

This Cancellation Policy explains when transactions, account actions, and services may be cancelled on the Kitty Games platform.

2. Entry Fees

Once a player has entered a skill-based contest or tournament and the contest has started, the entry cannot be cancelled and the entry fee is non-refundable except where required by applicable law or where Kitty Games cancels the contest.

3. Contest Cancellation by Kitty Games

Kitty Games may cancel, postpone, or void a contest due to technical issues, fraud, insufficient participation, legal or regulatory reasons, or events beyond its reasonable control. Where appropriate, eligible entry fees will be refunded to the player's wallet or original payment method.

4. Withdrawal Requests

Players may cancel a withdrawal request before it has been processed. Once processing has begun, cancellation may not be possible.

5. Account Closure

Players may request closure of their account at any time. Pending regulatory checks, fraud investigations, bonus conditions, or unresolved disputes may delay account closure or withdrawals.

6. Bonuses and Promotions

Promotional entries, bonuses, and rewards may be cancelled or forfeited if the applicable promotion terms are not met or fraudulent activity is detected.

7. Exceptional Circumstances

Refunds or cancellations outside this policy may be considered at Kitty Games' sole discretion or where required under applicable UK law.

8. Changes to this Policy

Kitty Games may update this policy from time to time. The latest version will be published on the website.

9. Contact

For cancellation-related enquiries, please contact our customer support through the contact details published on www.kittygames.co.uk.

Contact information

J Tech Global Ltd

Company number: 16880153

Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU.

Email: info@jtechgloballimited.com

Web: https://www.Kittygames.co.uk/

Phone: 01273714962